Privacy Policy

1. Data Controller

The Flow Works LLC (doing business as "The Flow Trader Funding") is the data controller for personal data collected through our services. The Company is registered in the State of Wyoming, United States. Contact details for privacy requests are set forth in Section 12 below.

2. Data We Collect

We collect the following categories of personal data:

• Identity Data: full name, date of birth, government-issued ID number, nationality, and photograph (for KYC purposes);
• Contact Data: email address, phone number, and residential address;
• Financial Data: payment method details (processed by third-party processors; we do not store full card numbers), transaction history, and payout information;
• Trading Data: account activity logs, trade history, performance metrics, and session timestamps;
• Technical Data: IP address, device identifiers, browser type, operating system, login timestamps, and cookies;
• Communications Data: support tickets, chat logs, and email correspondence with the Company.

3. How We Use Your Data

We process your personal data for the following lawful purposes:

• Contract performance: to create and manage your account, process payments, and deliver services you have purchased;
• Legal compliance: to fulfill KYC/AML obligations, respond to regulatory inquiries, and comply with applicable law;
• Fraud prevention: to detect, investigate, and prevent fraudulent activity, unauthorized access, and rule violations;
• Platform improvement: to analyze usage patterns, troubleshoot issues, and enhance our services;
• Communications: to send transactional notifications, service updates, and (with your consent) marketing messages;
• Dispute resolution: to maintain records for arbitration, chargeback defense, and legal proceedings.

4. Data Sharing

We may share your personal data with:

• KYC/Identity verification providers (e.g., Sumsub, Onfido, or equivalent) for identity verification;
• Payment processors (e.g., Stripe, Checkout.com, or equivalent) for payment processing;
• Fraud prevention networks and financial crime databases as required by law or legitimate interest;
• Regulatory authorities, law enforcement, or courts when required by applicable law or legal process;
• Professional advisers including lawyers, accountants, and auditors under confidentiality obligations;
• Business successors in the event of a merger, acquisition, or sale of Company assets.

We do not sell your personal data to third parties for marketing purposes.

5. Data Retention

We retain personal data for the following periods: (i) Account and identity data: for the duration of your account plus five (5) years following closure, to comply with AML and regulatory requirements; (ii) Transaction and trading records: seven (7) years following the relevant transaction; (iii) Communications: two (2) years; (iv) Technical logs: twelve (12) months. Data may be retained longer where required by law or where a dispute is pending.

6. Your Rights

Subject to applicable law, you have the following rights regarding your personal data:

• Right of access: to request a copy of the personal data we hold about you;
• Right to rectification: to request correction of inaccurate or incomplete data;
• Right to erasure: to request deletion of your data, subject to our legal retention obligations;
• Right to restriction: to request that we limit processing of your data in certain circumstances;
• Right to data portability: to receive your data in a structured, machine-readable format;
• Right to object: to object to processing based on legitimate interests;
• Right to withdraw consent: to withdraw consent for processing based on consent, at any time.

To exercise these rights, submit a written request to contact@flowpropfirm.com. We will respond within 30 days. Identity verification may be required.

7. Cookies and Tracking

We use cookies and similar tracking technologies to operate our platform, remember your preferences, analyze traffic, and prevent fraud. You may configure your browser to reject cookies, but some features may not function correctly. By using our platform, you consent to our use of cookies as described in our Cookie Policy, available at flowpropfirm.com/cookies.

8. International Data Transfers

Your data may be transferred to and processed in countries outside your country of residence, including the United States. We ensure that such transfers comply with applicable data protection laws through appropriate safeguards including standard contractual clauses or equivalent mechanisms.

9. Security

We implement industry-standard technical and organizational security measures to protect your personal data against unauthorized access, loss, destruction, or alteration, including encryption in transit and at rest, access controls, and regular security assessments. However, no system is completely secure, and we cannot guarantee absolute security.

10. Children's Privacy

Our services are not directed at persons under 18 years of age. We do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected data from a minor, we will delete it promptly.

11. KYC and AML Compliance

We are committed to preventing money laundering, fraud, and terrorist financing. As a condition of using our funded account and payout services, you agree to complete KYC verification by providing a valid government-issued photo ID, proof of address dated within 90 days, and any additional documentation we reasonably request. We reserve the right to withhold or reverse payouts pending KYC completion. We may file suspicious activity reports (SARs) with relevant authorities without prior notice to you.

12. Contact Information

For privacy requests, questions, or complaints:

• Company Legal Name: The Flow Works LLC (dba "The Flow Trader Funding")
• Registered State: Wyoming
• Contact Email: contact@flowpropfirm.com