1. Nature of Purchase — Service Fee, Not a Deposit
ALL FEES PAID TO THE COMPANY ARE SERVICE FEES FOR ACCESS TO DIGITAL EVALUATION PLATFORMS AND RELATED SERVICES. FEES ARE NOT DEPOSITS, INVESTMENTS, OR CAPITAL CONTRIBUTIONS AND ARE NOT HELD IN ESCROW OR TRUST ON YOUR BEHALF. BY COMPLETING A PURCHASE, YOU ACKNOWLEDGE THAT YOU ARE BUYING A DIGITAL SERVICE.
2. General Non-Refund Policy
All purchases are FINAL AND NON-REFUNDABLE once digital access to the platform has been granted. By completing your purchase and accessing the platform, you expressly acknowledge and agree that:
The digital service has been delivered;
No refund will be issued for failure to pass the evaluation;
No refund will be issued for dissatisfaction with trading rules or results; and
The non-refundable nature of this fee is a material and essential term of this transaction.
3. Enumerated Refund Exceptions
A refund will be considered ONLY in the following strictly defined and verified circumstances:
Verified Platform Outage: A documented technical failure on the Company's infrastructure that rendered the platform completely inaccessible for more than 72 consecutive hours after purchase activation, with no alternative access or evaluation reset provided.
Confirmed Duplicate Charge: A duplicate transaction confirmed by the Company's payment records for the identical service in the same billing session.
Confirmed Unauthorized Transaction: A charge confirmed as fraudulent through the Company's internal investigation, reported in writing within seven (7) calendar days of the transaction.
The following do NOT qualify as grounds for refund under any circumstances: failure to pass evaluation criteria, dissatisfaction with profit targets or loss limits, internet connectivity issues on the user's side, poor trading performance, change of mind, or disagreement with trading rules.
4. Refund Request Procedure
To request a refund under Section 3 above, submit a written request to contact@flowpropfirm.com within seven (7) calendar days of the qualifying event, including:
Full name and account ID;
Transaction ID and date of purchase;
A detailed description of the qualifying circumstance;
Supporting documentation.
Requests submitted outside this window or lacking documentation will be automatically denied. Approved refunds will be processed within 10 business days to the original payment method.
5. Chargeback and Payment Dispute Policy
Filing a chargeback or payment reversal with your bank or payment provider without first submitting a refund request to the Company and allowing ten (10) business days for a response constitutes a material breach of our Terms of Service. Upon detection of a chargeback, the Company reserves the right to:
Immediately and permanently suspend your account and all associated accounts;
Report your account to payment processor fraud prevention databases;
Recover any performance-based compensation paid or pending;
Pursue all available legal and contractual remedies.
The Company maintains comprehensive records of all platform access events, trading activity logs, and service delivery confirmations that will be submitted to payment processors and arbitration panels in chargeback disputes.
6. Billing and Payment Reference
All fees are stated in U.S. Dollars (USD) and must be paid in full before access is granted. Recurring services may be canceled at any time through your account settings; cancellation takes effect at the end of the current billing period and no refund is issued for that period. Full billing terms are set out in our Terms of Service.
7. Contact Information
For refund requests or billing questions:
Company Legal Name: The Flow Works LLC (dba "The Flow Trader Funding")
